Before creating a Support ticket, be sure to visit our learning resources available at Learn.Lytics. There you will find product documentation, use case examples, frequently asked questions plus an extensive section on developing with Lytics, including our API resources.

Support Engineers aim to respond to your request immediately and always within the first response time detailed in the contracted Support SLA. Response times vary based on the level of service and severity of the issue reported.

Severity Definition
Critical (Sev 1) A Critical Severity issue has a critical business impact; Lytics is down or functioning at a significantly reduced capacity.
Medium (Sev 2) A Medium Severity issue has some business impact on a production system, resulting in some functionality loss on Customer’s production system. Lytics is usable, but does not provide a function in the most convenient or expeditious manner.
Low (Sev 3) A Low Severity issue is any issue pertaining to a non‐production instance and, for production instances, any issue that does not fall into either a Critical or Medium Severity Level above including general usage questions, issues related to a non‐ production environment, or feature requests. There is no impact on the quality, performance or functionality on Customer’s production system.

Ticket creation

Providing detailed issue information in the initial request will allow our Support Engineers to work with you in the most efficient way possible.

In addition to our Support Portal you can reach out to Support via email or phone at 503-479-5880 extension 2.

Submit a request

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Request priority

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