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Welcome to Lytics Support

Our Support Engineers are available Monday to Friday, 6am-5pm Pacific Time. If you are experiencing an outage please contact us via the Severity 1 method provided by your Account Manager.

  1. Lytics Support Portal
  2. Frequently Asked Questions
  3. Troubleshooting

Troubleshooting

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Knowledgebase articles around troubleshooting common problems.

  • Newly duplicated campaign stays in Archive.
  • Export to Facebook no longer works
  • How can I troubleshoot/QA "jstag.send" javascript calls?
  • I added the Lytics JStag to my site and I'm seeing around 10 requests, is this right?
  • Why does Lytics sometimes show a timestamp date a day earlier than it happened
  • Why is my audience size 0?
  • Why are my segments different sizes on different pages?
  • Why does it say my content isn't classified?
  • The JavaScript library is not working or causing an error.
  • My campaign is not showing up when I try and preview.
  • Lytics is not returning my audiences or it is very slow.
  • I'm getting this error in the Google Tag Manager log: DOM already loaded, unable to load lytics synchronously: defaulting to asynchronous
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