Frequently Asked Questions
Data Science
- What is the Lytics Recency score?
- What is machine learning?
- What is the Lytics Frequency score?
- Can you make audience predictions for me?
- What is the Lytics Intensity score?
- What does "self-learning" mean?
General
- How do I find my API Key?
- How can I tell where my segmentable fields come from?
- What are recent events?
- Can I determine the best day or time to communicate with a user?
- Can I subscribe to a webhook and be notified when a user enters or exits a segment?
- How do I know my integration is working?
Data Collection & Management
- How to Hide and Unhide Data Stream Keys
- Where does the web location data in my account come from?
- How can I change the stream name that comes from web?
- How do I pass cookie data to Lytics?
- How do I turn off my segment-lytics integration?
- I loaded a field a couple of days ago and I am no longer seeing it in data streams
Segmentation
- How to delete a Segment
- How do I exclude a group of users from another segment?
- How can I use Lytics scores in my segments?
- What is enable API access?
- What are existing audiences?
- What are pre-defined segments?
Personalization
- Personalization on first visit
- I want to be able to manually trigger a module that has already been closed, but the default behavior seems to only allow one trigger per page. How can I re-trigger a module that was previously closed?
- How should we choose an Intent/Execution Tactic (e.g. Present Message, Target URL)
- What if I have my own CSS?
- What is URL contains?
- Can a campaign be scheduled?
Account Management
Content
- Sometimes I see content articles that are not from my site domain. Why?
- I have added meta topics to my website. How do I confirm Lytics is receiving them?
- Why am I seeing irrelevant or generic topics in my Content?
- What is content classification?
- How long does it take to classify my content?
- Can we merge our own taxonomy?
Integrations
- How often do user exports update in Google Big Query
- How to Upload Custom Lists to Lytics
- How to Send Form Data to Lytics
- How can I send the Lytics _uid (cookie ID) with event data to another 3rd party platform?
- How can I enrich user data with Clearbit?
- Google Analytics (GA) custom dimension limitation
Glossary
See all 12 articlesTroubleshooting
- Newly duplicated campaign stays in Archive.
- Export to Facebook no longer works
- How can I troubleshoot/QA "jstag.send" javascript calls?
- I added the Lytics JStag to my site and I'm seeing around 10 requests, is this right?
- Why does Lytics sometimes show a timestamp date a day earlier than it happened
- Why is my audience size 0?